Frequently Asked Questions

Everything you need to know about shopping with Vape Superstore.

What is your shipping policy for new collections?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Free shipping is available on all orders over $75.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are your clothing items true to size?

Most of our apparel follows standard international sizing. We provide a detailed size guide on each product page with specific measurements to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

How do I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.